Frequently Asked Questions

Find answers to common questions about CrediMetric services

Help Categories

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Credit Basics

Learn the fundamentals of credit scores, reports, and how they impact your financial life.

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Security & Privacy

Understand how we protect your personal information and maintain data security.

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Account & Billing

Get help with account management, subscription plans, and billing questions.

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Credit Improvement

Discover strategies and tips for improving your credit score effectively.

Credit Basics

What is a credit score and why is it important?

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A credit score is a three-digit number that represents your creditworthiness based on your credit history. It typically ranges from 300 to 850, with higher scores indicating better credit health. Your credit score is important because it affects your ability to get loans, credit cards, mortgages, and even impacts insurance rates and rental applications.

How often does my credit score update?

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Credit scores typically update monthly when creditors report new information to credit bureaus. However, the exact timing can vary depending on when your creditors report and which credit bureau is being used. CrediMetric provides real-time monitoring to keep you informed of any changes as soon as they occur.

What factors affect my credit score?

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Five main factors affect your credit score: Payment history (35%), Credit utilization (30%), Length of credit history (15%), Types of credit accounts (10%), and New credit inquiries (10%). Payment history and credit utilization have the biggest impact on your score.

Security & Privacy

How secure is my personal information with CrediMetric?

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We use bank-level security measures including 256-bit SSL encryption, multi-factor authentication, and secure data centers. Your personal information is never shared with third parties without your explicit consent, and we comply with all relevant data protection regulations.

Does checking my credit score hurt my credit?

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No, checking your own credit score through CrediMetric is considered a "soft inquiry" and does not impact your credit score. Only "hard inquiries" from lenders when you apply for credit can temporarily lower your score.

What happens to my data if I cancel my account?

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If you cancel your account, we will securely delete your personal information within 30 days, except for data we're legally required to retain. You can also request immediate data deletion by contacting our support team.

Account & Billing

What's included in the free plan?

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The free plan includes basic credit score monitoring, monthly credit reports, educational resources, and basic credit improvement tips. You'll also get alerts for significant changes to your credit profile.

Can I upgrade or downgrade my plan anytime?

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Yes, you can change your subscription plan at any time. Upgrades take effect immediately, while downgrades will take effect at the end of your current billing cycle. You'll receive a prorated refund for any unused premium features.

How do I cancel my subscription?

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You can cancel your subscription anytime through your account settings or by contacting our support team. Your premium features will remain active until the end of your current billing period.

Credit Improvement

How long does it take to improve my credit score?

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Credit improvement timelines vary depending on your starting point and the actions you take. Minor improvements can be seen in 1-2 months, while significant improvements typically take 3-6 months of consistent positive credit behavior.

What's the fastest way to improve my credit score?

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The fastest ways to improve your credit score include: paying down credit card balances to reduce utilization, making all payments on time, disputing any errors on your credit report, and avoiding new credit applications unless necessary.

Should I close old credit cards?

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Generally, it's better to keep old credit cards open, especially if they don't have annual fees. Closing old accounts can reduce your available credit and shorten your credit history, both of which can negatively impact your score.

Still Have Questions?

Can't find the answer you're looking for? Our friendly support team is here to help you with any questions about CrediMetric services.

Contact Support